Ford and I lately spent an evening on the 67-room Rosewood San Miguel de Allende, Mexico. I used to be enthusiastic about this lodge, because it appeared charming. I’ve additionally been desirous to attempt extra Rosewood properties, because the model is usually nicely regarded and rising quick, and might be the closest main competitor to 4 Seasons.
Sadly our one evening keep didn’t precisely go nice. Too many issues went mistaken for me to advocate this place, or to have the will to return, particularly given the speed we had been paying.
Why we traveled to San Miguel de Allende
We traveled to San Miguel de Allende for a protracted weekend to have a good time a household pal’s “spherical” birthday. She was renting a home there, although all of us arrived a day early, and determined to take a look at the Rosewood. That is typically considered one of many two greatest motels in San Miguel de Allende, together with Casa de Sierra Nevada, which is a Belmond.
I’ll share my ideas on San Miguel de Allende in a separate publish, because it appears to be a really “in” vacation spot proper now.
How we booked the Rosewood San Miguel de Allende
We booked our one evening keep on the Rosewood San Miguel de Allende by way of the Rosewood Elite program, which is Rosewood’s program for choose journey brokers, and can also be the easiest way to e book any Rosewood keep. This presents a room improve topic to availability, a $100 meals & beverage credit score as soon as per keep, complimentary every day breakfast for 2, and extra.
The speed for our one evening keep was $590, not together with Mexico’s 30% tax and repair cost. A number of issues to notice:
- The remainder of our group was additionally spending the evening on the lodge, so this appeared like the most suitable choice, to make issues straightforward
- We determined to outright e book a Rooftop Colonial King room, since that sounded cool; it is a premium room choice, and about $90 greater than the entry stage room
- We had initially booked the lodge at a less expensive charge, however there’s a seven day cancelation coverage; we had one thing come up the week earlier than our journey and weren’t positive we’d be capable to make it, so we canceled our reservation and rebooked final minute, and the speed ended up being larger
- Charges right here generally begin as little as $300 or so per evening, not together with the 30% tax and repair cost
Rosewood San Miguel de Allende location
The Rosewood has a fairly good location inside San Miguel de Allende, which is a UNESCO World Heritage website, and the oldest city in central Mexico. The lodge is inside strolling distance of a lot of the locations you’d need to go to (although be sure to have correct footwear, because the metropolis nearly solely has cobblestone streets).
So far as attending to San Miguel de Allende goes, the town is roughly equidistant from Leon Airport (BJX) and Querétaro Airport (QRO), and each could be reached inside 60-90 minutes. Alternatively, you possibly can fly into Mexico Metropolis Airport (MEX), which is a roughly 150 minute drive away.
Rosewood San Miguel de Allende foyer & check-in
We arrived on the Rosewood mid-afternoon, and upon arrival we first had our temperatures taken, and needed to sanitize our footwear. This a random tangent that has nothing to do with Rosewood, however can somebody clarify to me why nearly all motels in Mexico require you to disinfect your footwear previous to getting into as a part of a coronavirus protocol? I requested a tour information about this, and his rationalization was that it’s in case folks spit on the road and then you definitely step into it. Except you’ve a shoe-licking fetish, I nonetheless don’t suppose that’s how coronavirus spreads. Can somebody enlighten me?
Anyway… reception was inside the doorway and to the proper. There have been two tables for sit down check-in, after which there was a bigger foyer space with loads of indoor seating.
Whereas the entrance desk agent was pleasant, she wasn’t superb about recognizing Rosewood Elite perks. She by no means talked about the $100 meals & beverage credit score or an improve, and for that matter there was no welcome be aware within the room recognizing it both.
Our room was prepared quickly after arriving, and we had been escorted there. The Rosewood maximizes out of doors area, with most hallways being outside. For essentially the most half I like the lodge’s structure, and it blends properly into the realm.
The middle of the lodge is a courtyard, although I want they’d do extra to make use of this area, as a result of it’s fairly.
Rosewood San Miguel de Allende Rooftop Colonial King Room
We had been assigned room 323, a Rooftop Colonial King Room on the third ground (the lodge has 4 flooring). It may be a bit complicated to get across the lodge, since not all areas of a selected ground join, so you need to be strategic about which elevator you employ. The realm the place our room was had an exterior hallway dealing with the inside of the property.
The Rooftop Colonial King Room was marketed as being 675 sq. toes, so the rooms listed here are a beneficiant measurement, particularly since normal rooms are principally the identical measurement. The room featured an entryway with a lot of the room straight forward, the closet to the proper, and the minibar to the left.
The minibar had a Nespresso espresso machine, plus all types of drinks and snacks for buy.
I’d describe the room as being a junior suite, within the sense that it had a devoted sitting space, however there was no actual separation between the dwelling and sleeping areas.
Inside the doorway was a sofa with a chair and low desk, plus a desk with two chairs nearer to the door.
The dwelling space featured a wall-mounted TV, plus a hearth. I positive do love a room with a hearth, particularly at a vacation spot that experiences as a lot temperature variation as San Miguel de Allende (the city is at an altitude of over 6,200 toes, so it will get scorching through the day and chilly at evening).
Ready on the desk was a welcome amenity consisting of a few beers, plus some recent guacamole and chips.
The king measurement mattress was on the agency aspect, although had snug pillows.
There was a heavy sliding door separating the bed room from the toilet. The toilet had double sinks, a soaking tub, a walk-in bathe, and a bathroom.
It looks like the lodge may spend money on larger finish bathe heads, particularly because the one in our room was spraying water in all instructions.
Toiletries had been in reusable containers, and featured merchandise from Ohne, a model I’ve by no means used earlier than.
The primary factor differentiating our room from others was the rooftop terrace. The terrace featured a desk with 4 chairs, plus two solar loungers. The terrace didn’t have a lot in the best way of views of city, because it confronted the inside of the property, plus some hills within the background. Moreover, it lacked daylight, given the excessive partitions on three sides of the terrace.
All-in-all I believed the room was spacious and had an incredible sense of place. I’ll say that I feel the room nearly images higher than it seems in actual life. The room was beginning to really feel barely previous its prime, however I’m undecided that’s captured within the footage. The lodge opened in 2011, and I’m guessing it hasn’t been renovated since then, so many issues felt a bit worn.
Rosewood San Miguel de Allende room classes make no sense
I wouldn’t advocate reserving a Rooftop Colonial King on the Rosewood San Miguel de Allende. Why? As a result of the decrease room class is healthier. Ford’s mother was additionally staying on the lodge, and he or she booked a typical Colonial King Room, and was upgraded one class to a Deluxe Colonial King Room, on account of getting booked by way of Rosewood Elite. Her room was instantly beneath our room, and the inside was equivalent.
You already know that lovely rooftop terrace we paid further for? Nicely, the Deluxe Colonial King Room has a approach greater terrace — most likely 3x as large because the terrace our room had — and it had much more pure mild.
I imply, I suppose some may like being one ground up and getting a barely extra panoramic view, however I’d pay further for the Deluxe Colonial King over the Rooftop Colonial King any day, despite the fact that that’s the inverse of how rooms listed here are priced. Am I the one one?
Rosewood San Miguel de Allende Luna Rooftop Tapas Bar
The Rosewood San Miguel de Allende has a number of meals & beverage shops, the most well-liked of which is Luna Rooftop Tapas Bar. Because the title suggests, that is positioned on the rooftop, which is the fourth ground. Luna is open from the early afternoon till late at evening, and serves lunch, dinner, snacks, and cocktails. There’s even in a DJ within the evenings.
That is an undeniably lovely setting, particularly with the views of the city.
You may discover the Luna lunch & dinner menu right here, and you’ll discover the Luna cocktail checklist right here. On the whole every thing was fairly fairly priced, a minimum of in comparison with what you’d count on at a luxurious lodge frequented by Individuals. For instance, cocktails had been $10-15, and lots of the tapas choices had been in the same value vary.
We had a protracted day of flying after we arrived, so we got here right here for some iced cappuccinos and chips & guac shortly after checking in.
Later within the night we returned for cocktails, which had been tasty.
Even should you’re not staying on the Rosewood, it could possibly be value coming to Luna for the views and music, particularly at sundown.
Rosewood San Miguel de Allende 1826 Tequila Bar
On the bottom ground, the Rosewood has 1826 Tequila Bar, open every day from the early afternoon till at evening. Along with having cocktails (and tequila), the bar additionally serves sushi. You may discover the 1826 Tequila bar drink checklist right here, and you’ll discover the 1826 Tequila Bar sushi menu right here.
We had some cocktails right here within the night, they usually had been superbly introduced.
Rosewood San Miguel de Allende 1826 Restaurant
1826 Restaurant is the Rosewood’s all-day eating restaurant, so it’s the place you possibly can have breakfast, lunch, or dinner. The indoor space of the restaurant isn’t significantly thrilling, although there’s lovely out of doors seating.
Breakfast is served on the restaurant every day from 7AM till 1PM, and was included with our Rosewood Elite reserving. You could find the breakfast menu beneath.
To start out I had filtered espresso and freshly squeezed orange juice, whereas Ford had an iced cappuccino and a inexperienced juice. All 4 drinks had been superb.
We had been then introduced a basket with scrumptious pastries, adopted by a fruit plate.
For the primary course, I had the huevos guanajuato, whereas Ford had the huevos motuleños.
The meals was scrumptious — in equity, I may eat nothing however Mexican meals for the remainder of my life and be a really completely happy man.
Rosewood San Miguel de Allende swimming pools
Whereas we didn’t use the swimming pools throughout our brief keep, the lodge does have a fairly good pool setup. The swimming pools are positioned within the lush gardens behind the lodge, and the pathway resulting in the swimming pools is fairly, with loads of seating.
The primary pool is an 82-foot lap pool, allegedly the one lap pool in San Miguel de Allende.
There are a pair extra small swimming pools one stage down, plus a jacuzzi and a pool for teenagers.
Rosewood San Miguel de Allende spa & health club
The Rosewood San Miguel de Allende has an enormous health club, a lot greater than I might have anticipated for a lodge this measurement. I suppose the lodge sells health club memberships to locals (there’s an enormous expat inhabitants), which explains why it’s so large.
Whereas the tools was nice, the room itself was miserable — there was little pure mild, the lighting was approach too vibrant, and the room was bland.
The Rosewood’s spa, Sense, was positioned proper subsequent to the health club, although we additionally didn’t use that in our keep.
My points with the Rosewood San Miguel de Allende
You could be considering to your self that the lodge seems nice (or a minimum of fairly good), and are questioning why I’m score this lodge 3.5 stars (and simply to make clear, that doesn’t imply I’m suggesting it is a 3.5 star lodge, however moderately that this displays my general emotions in regards to the property, in comparison with my expectations).
It’s totally potential we had been unfortunate, however too many issues went mistaken on our one evening keep for me to need to return (or a minimum of to get me to remain right here once more over attempting the Belmond). For one, whereas the lodge has 67 rooms, it appears closely geared in direction of conferences and conventions.
Internet hosting big conferences (particularly with non-guests) at a boutique lodge actually modifications the vibe, and I’ll exit of my method to keep away from properties like this. For instance, throughout from Luna there was an enormous banquet setup for an HSBC occasion that was happening.
This created fairly a little bit of noise, to not point out you had dozens and dozens of individuals in fits with lanyards strolling across the property. This wouldn’t be an enormous situation at a 400+ room lodge, however for a lodge with simply 67 rooms, having a convention for nicely over 100 folks impacts the expertise.
Moreover, the lodge has no points closing services for conferences. For instance, we went to the Tequila Bar at 5:10PM for a drink, and had been instructed we’d have to go away by 5:30PM, as a result of the bar was being closed down for the personal HSBC occasion. It’s the lodge’s prerogative to be conference-focused, and it’s my prerogative to keep away from motels like this, which don’t thoughts watering down the visitor expertise for these sorts of occasions. I must also point out that we weren’t knowledgeable upfront that this may be closed, or else we may have timed our bar go to in a different way.
My different main situation with the Rosewood was the service. I completely love Mexico, and discover it has a few of the greatest service on the planet, particularly in high-end hospitality. Whereas most employees at this lodge had been nicely intentioned, service merely wasn’t polished or detail-oriented:
- Once we went to Luna, we had been requested if we had any dietary restrictions, and I stated I don’t eat pork; after we ordered guacamole, it was served with these fried pork chip issues, and solely after I requested did they notice the error they made
- We had been ready for Ford’s mother at breakfast, and we instructed them from the second that we sat down that we obtained to the restaurant that there can be three of us, and we had been ready for a 3rd individual; on three separate events servers got here by to try to take away the cutlery for the third individual earlier than she arrived, so there’s clearly not superb communication and group between employees right here
- Late at evening 5 of us ordered room service, together with meals and two bottles of wine, and we requested for the wine to be introduced up quickly, and the meals to be introduced up when it’s prepared (they stated it could take 45 minutes); that shouldn’t be an enormous ask after we’re speaking about pretty expensive bottles of wine and a luxurious lodge, they usually acknowledged that they’d do it and it wouldn’t be a problem, however then they didn’t find yourself doing it
The largest situation was after we tried to go away the lodge on the morning of departure, as we had been going to the home we had been renting. Taxis are plentiful in San Miguel de Allende, and we requested the bellmen to order a taxi for us. Lengthy story brief, we needed to ask 5 totally different occasions for a taxi, and had been utterly ignored by the bell employees. The difficulty wasn’t that it was taking so lengthy, however moderately that each time we requested, they acted shocking that we needed a taxi, as if we hadn’t requested for one earlier than.
To be clear, individually none of these items are large issues, and for that matter it’s potential we had been simply unfortunate. Nonetheless, I can solely share my expertise primarily based on our (admittedly) brief keep, and it simply wasn’t nice. For what it’s value, Ford had a pal who had stayed on the property some time again. Throughout our keep Ford requested him what he considered the lodge, and he stated he had a not-great expertise as nicely.
For the file, I shared all of this suggestions with the lodge at check-out (I feel that’s essential, moderately than pretending every thing is nice after which leaving constructive suggestions on-line). The entrance desk agent documented a lot of it, however there was no try at service restoration in any other case.
The Rosewood is likely one of the high luxurious motels in San Miguel de Allende. Bodily the lodge is sweet, with massive rooms which have sense of place. Sadly the gentle product on the lodge leaves a bit to be desired, and would forestall me from returning.
The Rosewood appears to be closely conference-oriented, which takes a few of the appeal out of staying at a boutique property. Moreover, we had a number of service points — whereas largely minor, I count on higher at a luxurious property. Hopefully we simply had a nasty expertise, and this doesn’t replicate how the lodge normally operates, although sadly I’m not satisfied that’s the case…
If I returned to San Miguel de Allende, I’d most likely attempt the Belmond subsequent time (or elsewhere, however I wouldn’t return to the Rosewood).
For those who’ve stayed on the Rosewood San Miguel de Allende, what was your expertise like? How forgiving are you of constant minor points like these?