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Evaluation: The Chedi Muscat, Oman

On the finish of our journey to Oman, we determined to spend one evening at The Chedi Muscat. The 158-room lodge, which opened in 2003, is mostly considered Muscat’s greatest resort. Whereas not a factors property, a number of readers really useful this lodge, and others expressed curiosity in studying a evaluation.

So, did The Chedi dwell as much as the hype? Sure and no. The grounds of this lodge are among the many most beautiful I’ve seen anyplace. Nonetheless, the rooms have been uninspiring, and the service left loads to be desired, particularly for a lodge of this caliber.

Reserving The Chedi Muscat with Virtuoso

Ford booked our one evening keep at The Chedi by way of Virtuoso, which presents the next extra facilities:

  • Improve on arrival, topic to availability
  • Each day buffet breakfast for 2 visitors per bed room, served in restaurant
  • $100 meals & beverage credit score, as soon as per keep
  • Complimentary lunch or dinner for 2 folks per room, as soon as per keep
  • Early check-in/late check-out, topic to availability
  • Complimentary Wi-Fi

On the floor these are among the many most beneficiant Virtuoso perks I’ve seen any lodge provide. Whereas the improve, breakfast, and early check-in and late check-out are normal, normally there’s only one extra amenity. On this case there have been two — a $100 credit score, plus a complimentary lunch or dinner.

The Chedi additionally has a membership lounge, which intrigued me, and I figured we must always test it out. Membership rooms additionally include fairly a couple of extra inclusions, which I’ll cowl under.

We ended up reserving a Membership Deluxe Room, which value 284 OMR (~$738) for our one evening keep. Clearly that’s fairly a bit, however I figured it was value it for the evaluation, and no less than the advantages by way of Virtuoso have been fairly beneficiant for a one evening keep.

The Chedi Muscat location & structure

The Chedi is beachfront, and it’s situated within the Al Ghubra space close to Muscat. The lodge is round a 15 minute drive from Muscat Worldwide Airport (MCT), and round a 20 minute drive from the previous a part of Muscat.

The great thing about this lodge is that if you’re on the property you are feeling such as you’re in the course of nowhere at a beautiful 5 star resort, when you’re additionally not very removed from the sights of Muscat.

The Chedi Muscat exterior

So far as the resort itself goes, The Chedi is situated on a 21-acre property, and phrases can’t do justice to the fantastic thing about the resort’s grounds. Rooms are unfold out over many buildings, and buildings aren’t greater than two tales. The structure is simply so calming and picturesque.

The Chedi Muscat property map
The Chedi Muscat grounds
The Chedi Muscat grounds
The Chedi Muscat grounds
The Chedi Muscat grounds
The Chedi Muscat grounds
The Chedi Muscat grounds

The Chedi Muscat foyer & check-in

The Chedi has a big foyer with conventional Omani design. The foyer lacked pure mild and was fairly darkish, however that’s inevitable with this type of design (and I suppose it’s sensible, when it comes to preserving out the warmth).

The Chedi Muscat foyer
The Chedi Muscat foyer
The Chedi Muscat foyer

Sadly the check-in course of wasn’t precisely nice. Once I arrived on the lodge I wasn’t greeted by any worker, as you’d normally discover at a luxurious lodge (or, effectively, most resorts, for that matter). The reception desk was fairly small, and the affiliate invited me to have a seat within the foyer in order that I might sit whereas being checked in.

When this type of check-in is carried out, in my expertise you’re normally supplied a welcome drink or chilly towel (and for that matter a welcome drink is explicitly marketed as a perk when reserving right here). On this case nothing was supplied, however relatively I simply sat there for round quarter-hour with little or no communication from the entrance desk affiliate. It simply wasn’t an excellent expertise, and also you anticipate extra from a luxurious property.

Finally I used to be escorted to my room, which on this case was useful, for the reason that lodge could be a little bit of a maze.

The Chedi Muscat Deluxe Membership Room

As soon as check-in was full, I used to be escorted to room 2015, a deluxe membership room (this is identical room class I had booked). This lodge has a whole lot of membership rooms (and an unconventional membership lounge expertise), and my room was in one of many membership wings.

The Chedi Muscat membership wing exterior
The Chedi Muscat membership wing hallway

Deluxe membership rooms are marketed as being 420 sq. toes, so that they’re a good dimension, however not precisely enormous. The room featured a king dimension mattress, a sitting space with a loveseat and chair, and a desk with a chair.

The Chedi Muscat deluxe membership room bed room
The Chedi Muscat deluxe membership room sitting space
The Chedi Muscat deluxe membership room desk

Within the closet by the sitting space was a Nespresso espresso machine, plus the minibar. For membership visitors the minibar is complimentary (together with alcoholic and non-alcoholic drinks), in order that’s a pleasant contact.

The Chedi Muscat deluxe membership room minibar
The Chedi Muscat deluxe membership room minibar

The toilet was again close to the doorway, and featured two sinks (one on either side of the door). Then to the aspect of 1 sink was the bathroom, whereas to the aspect of the opposite sink was the walk-in bathe.

The Chedi Muscat deluxe membership room toilet
The Chedi Muscat deluxe membership room toilet
The Chedi Muscat deluxe membership room rest room
The Chedi Muscat deluxe membership room toilet
The Chedi Muscat deluxe membership room bathe

Toiletries have been from Acqua Di Parma.

The Chedi Muscat Acqua Di Parma toiletries

Whereas the inside of the room was good, what I didn’t like was the view. The room had no outside house, lacked pure mild, and the one view was of the membership lounge outside sitting space. I didn’t actually like that, because it meant that if there have been folks sitting there I’d principally have to attract my curtains, or they might be wanting proper at me.

The Chedi Muscat deluxe membership room view

I believe it’s necessary to precise in case you’re not pleased with one thing (relatively than complaining after the very fact), so I requested the entrance desk affiliate if they’d every other rooms out there that had a bit extra privateness. At this level I additionally realized that the affiliate talked about nothing at check-in concerning the house out there improve that’s imagined to be supplied by way of Virtuoso.

Getting a brand new room at The Chedi Muscat

In the event you’re staying at a luxurious lodge and also you e book a charge that features a house out there improve, I believe it’s skilled for that to be acknowledged at check-in. I acknowledge upgrades are house out there, so even when they’re not out there, I recognize when an affiliate says “we make each effort to improve our Virtuoso visitors, however sadly we’re bought out this night, and don’t have any upgrades out there.” Or one thing like that, as a result of it no less than makes it clear that an effort has been made.

On this case the affiliate didn’t point out something about Virtuoso throughout check-in (given how restricted interactions have been because of me being seated whereas checking in), so I figured I ought to ask about that.

After I approached the affiliate about the potential for an improve, she knowledgeable me that the lodge was fully bought out and no upgrades have been out there. It’s uncommon I attempt to argue this level, however on the similar time I used to be on The Chedi’s web site, and noticed that the lodge was promoting no less than 4 rooms within the subsequent increased class, and no less than 4 rooms within the class above that (4 rooms is probably the most stock that will likely be displayed at a time).

I requested the affiliate about this, and she or he claimed that the provision on-line have to be a glitch. So I requested what would occur if I booked one in every of these rooms, since once more, no less than 4 of every of those room sorts was on the market. She then claimed that these rooms have been marked in her system as being “out of service.” Hmm…

I used to be getting full-on Marriott Bonvoy improve denial vibes right here, and I wasn’t seeking to choose a battle, particularly for a one evening keep. So finally I advised her simply to overlook about it. round 10 minutes after returning to my room there was a cellphone name providing me a special room that no less than wasn’t on the bottom flooring.

The subsequent lodging I used to be assigned was room 2516. This room was considerably bigger, but in addition considerably much less good. The room was up a set of stairs (there was no elevator), and oddly there was a kitchen and a few type of a lounge (or one thing) within the corridor. I suppose that perhaps your entire flooring might be rented for one occasion, or one thing?

The Chedi Muscat stairs to deluxe membership room
The Chedi Muscat random kitchen in hallway
The Chedi Muscat random lounge in hallway

The room was an excellent dimension, however was exceptionally bland and below furnished, in my view. The room had a king dimension mattress, a espresso desk with two chairs, and a wall-mounted TV. The dearth of wall remedies gave me flashbacks to the Ritz-Carlton Turks & Caicos.

The Chedi Muscat deluxe membership room bed room
The Chedi Muscat deluxe membership room bed room
The Chedi Muscat deluxe membership room bed room
The Chedi Muscat deluxe membership room sitting space

The toilet simply had a single sink (relatively than double sinks). Then there was a bathroom and an enormous walk-in bathe.

The Chedi Muscat deluxe membership room toilet
The Chedi Muscat deluxe membership room bathe
The Chedi Muscat deluxe membership room rest room

On the plus aspect, the room supplied way more privateness. There nonetheless wasn’t outside house, however the room had a beautiful view of the close by backyard.

The Chedi Muscat deluxe membership room view

Chedi Muscat swimming pools & seaside

The Chedi Muscat has three ridiculously spectacular swimming pools. The primary pool is named the Lengthy Pool. It’s 103 meters lengthy, making it greater than twice so long as an Olympic pool, and the longest pool within the Center East. How gorgeous is that this pool?!

The Chedi Muscat Lengthy Pool
The Chedi Muscat Lengthy Pool
The Chedi Muscat Lengthy Pool
The Chedi Muscat Lengthy Pool

The second pool on the resort is the Chedi Pool. This pool is correct on the seaside, and might be the smallest of the three swimming pools. There’s additionally a pool bar right here.

The Chedi Muscat Chedi Pool
The Chedi Muscat Chedi Pool
The Chedi Muscat Chedi Pool
The Chedi Muscat Chedi Pool seating
The Chedi Muscat Chedi Pool bar

The third pool is the Serai Pool, which is someplace between the opposite two swimming pools when it comes to dimension.

The Chedi Muscat Serai Pool
The Chedi Muscat Serai Pool
The Chedi Muscat Serai Pool
The Chedi Muscat Serai Pool seating
The Chedi Muscat Serai Pool seating

Along with the three stunning swimming pools, the lodge can be on the seaside. It’s a reasonably secluded a part of the seaside, and whereas it’s not as good as seashores you’d discover within the Caribbean or Maldives, it’s fairly good.

The Chedi Muscat seaside
The Chedi Muscat seaside
The Chedi Muscat seaside

The Chedi Muscat spa & fitness center

The Chedi Muscat has a formidable spa and fitness center facility, situated proper subsequent to the Lengthy Pool. I didn’t have time to get any spa remedies, however you’ll be able to discover the spa menu right here.

The Chedi Muscat fitness center

I did have time to make use of the fitness center, which was wonderful. It had an enormous quantity of cardio and weight tools, which was damaged up into a number of zones.

The Chedi Muscat fitness center
The Chedi Muscat fitness center
The Chedi Muscat fitness center
The Chedi Muscat fitness center
The Chedi Muscat fitness center
The Chedi Muscat fitness center
The Chedi Muscat fitness center
The Chedi Muscat fitness center

The Chedi Muscat membership lounge

Basically I’m a fan of lodge membership lounges, so once I noticed that The Chedi had a membership lounge, I figured I needed to e book a kind of rooms. Surprisingly the lodge usually solely costs an additional $100 per evening for a membership room, which appeared like a reasonably low premium to me (given how costly the lodge is in any other case). For reserving a membership room at The Chedi, you obtain the next advantages:

  • Roundtrip transfers to & from the airport
  • Each day breakfast both within the restaurant or in your room
  • Afternoon tea within the membership lounge from 3-5PM each day
  • Night cocktails and canapés within the membership lounge from 6-7:30PM each day
  • Complimentary minibar drinks, together with alcoholic drinks
  • Complimentary laundry service for as much as 15 items per day

These are fairly some inclusions! The membership lounge itself was close to my room, and consisted of 1 pretty massive room. On high of that, there was a courtyard with loads of outside seating

The Chedi Muscat membership lounge
The Chedi Muscat membership lounge
The Chedi Muscat membership lounge
The Chedi Muscat membership lounge outside seating
The Chedi Muscat membership lounge outside seating

So far as the afternoon tea goes, there was a self serve buffet with some sweets, scones, finger sandwiches, olives, and cheese. On high of that, there have been servers who might want espresso and tea.

The Chedi Muscat membership lounge afternoon tea
The Chedi Muscat membership lounge afternoon tea
The Chedi Muscat membership lounge afternoon tea
The Chedi Muscat membership lounge afternoon tea
The Chedi Muscat membership lounge afternoon tea

Then the night completely satisfied hour had a light-weight choice of canapés. There have been some hen tikka and shrimp skewers, sushi, cheese, olives, nuts, and so on.

The Chedi Muscat membership lounge night completely satisfied hour
The Chedi Muscat membership lounge night completely satisfied hour
The Chedi Muscat membership lounge night completely satisfied hour
The Chedi Muscat membership lounge night completely satisfied hour
The Chedi Muscat membership lounge night completely satisfied hour

There was self serve wine and beer, plus bartenders might put together primary cocktails.

The Chedi Muscat membership lounge night completely satisfied hour
The Chedi Muscat membership lounge night completely satisfied hour
The Chedi Muscat membership lounge night completely satisfied hour

I believe upgrading to a membership room might signify an excellent worth. Alcohol is pricey in Oman, so in case you’re touring as a pair and every have two drinks, that alone will in all probability cowl the premium for a membership room. And that doesn’t even account for the opposite perks, like airport transfers and laundry.

That being mentioned, I believe it’s additionally necessary to state that this actually isn’t a refined or unique lounge. There are dozens of rooms with membership entry, so the entire lounge does have a little bit of a “cattle name” vibe when the meals is put out. Don’t anticipate this to supply an unique hotel-within-a-hotel expertise.

The Chedi Muscat breakfast

All visitors at The Chedi have breakfast included, which is served in the principle restaurant by reception. It is a fairly restaurant, with each indoor and outside seating. One factor I beloved is that they’d dwell instrumental music throughout breakfast. For that matter, one factor this lodge does very well is the quantity of dwell music there may be all through the day. That’s one thing I at all times take pleasure in.

The Chedi Muscat restaurant indoor seating
The Chedi Muscat restaurant indoor seating
The Chedi Muscat restaurant outside seating
The Chedi Muscat restaurant outside seating

There was an in depth breakfast buffet on the lodge, with each native and worldwide choices. I’ll let the photographs converse largely for themsleves.

The Chedi Muscat breakfast buffet
The Chedi Muscat breakfast buffet
The Chedi Muscat breakfast buffet
The Chedi Muscat breakfast buffet
The Chedi Muscat breakfast buffet
The Chedi Muscat breakfast buffet
The Chedi Muscat breakfast buffet
The Chedi Muscat breakfast buffet
The Chedi Muscat breakfast buffet
The Chedi Muscat breakfast buffet
The Chedi Muscat breakfast buffet
The Chedi Muscat breakfast buffet
The Chedi Muscat breakfast buffet
The Chedi Muscat breakfast buffet

Drinks have been introduced out by servers, and I had a cappuccino, a banana smoothie, and a french press espresso.

The Chedi Muscat breakfast
The Chedi Muscat espresso

The Chedi Muscat foyer lounge

The Chedi has a foyer lounge close to reception, which is open for many of the day, serving drinks and lightweight snacks. There’s each indoor and outside seating, and I had a cappuccino right here.

The Chedi Muscat foyer lounge
The Chedi Muscat foyer lounge
The Chedi Muscat foyer lounge
The Chedi Muscat foyer lounge

The Chedi Muscat lunch

Since lunch was included with our Virtuoso charge, I had lunch on the Serai Pool at some point, which has a cute little outside restaurant.

The Chedi Serai Pool lunch

I used to be supplied a choice of bread to begin. I had a lot Center Japanese meals over the course of the journey that I made a decision to combine it up, and had tuna tartare and pizza, each of which have been superb.

The Chedi Serai Pool lunch
The Chedi Serai Pool lunch
The Chedi Serai Pool lunch

The Chedi Muscat service

Right here’s the place I wrestle with The Chedi. Bodily it’s a beautiful, gorgeous, calming property. It’s simply one of the crucial stunning resorts I’ve ever visited. Nonetheless, the service doesn’t match the exhausting product.

I believe the primary challenge is that this essentially isn’t a boutique lodge. The property costs very excessive charges and it’s designed in such a means that you just really feel such as you’re in an unique compound, however with 158 rooms there are doubtlessly a whole lot of visitors on property.

Consequently, service right here doesn’t in any respect really feel like what you’d anticipate from the very best lodge in a metropolis. Simply to offer a couple of examples:

  • Breakfast was very hectic, with each desk outdoors taken, and really getting a espresso refill required effort; that’s not the fault of the workers, however this place simply isn’t sufficiently staffed
  • There was an absence of consideration to element amongst workers; for instance, I sat within the foyer lounge for about an hour, and the desk throughout from me was empty the entire time, but there was a wrapper on the ground and a completed plate on the desk
  • The entrance desk wasn’t sufficiently staffed; I needed to await about 10 minutes at check-out earlier than being helped, and the opposite time I went to the entrance desk there was additionally a wait
  • Even within the membership lounge, service was reactive relatively than proactive; you needed to particularly hunt down a server to order a drink

Don’t get me flawed, there was nothing flawed with the service. Nonetheless, don’t anticipate to get 5 star luxurious boutique lodge service right here. Slightly anticipate service to be extra of what you’d anticipate at a medium-sized 4 star lodge when it comes to consideration to element and attentiveness.

Consideration to element was missing at The Chedi

Backside line

I wasn’t initially planning on staying at The Chedi, however when a number of readers raved about it, I figured I needed to test it out, even when just for one evening. On the plus aspect, The Chedi is bodily gorgeous, with a few of the most stunning grounds I’ve seen at any lodge. From the gardens, to the palm bushes, to the swimming pools, that is an exceptionally stunning property.

The rooms as such have been relatively unremarkable, in my view, and sadly I didn’t discover the service to be nice both. Don’t come right here anticipating Aman or 4 Seasons service ranges, since you’ll in all probability be disenchanted. Possibly I simply had an unfortunate expertise — the lodge was fairly full and I do know many resorts have been having staffing points because of the pandemic, so I’m unsure if that’s partly the reason.

Regardless, this can be a beautiful lodge, and in case you can swing it, it’s positively the very best place to remain in Muscat.

In the event you’ve stayed at The Chedi, what was your expertise like?

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