Evaluate: Hyatt Regency Mainz – One Mile at a Time

Along with staying at Lodge Fiester Hannes (close to my aunt’s home), we additionally spent a few nights on the 268-room Hyatt Regency Mainz. I final reviewed this resort over a decade in the past, and based mostly on my expertise, I don’t must return for an additional decade. Attention-grabbing aspect observe — that is the layover resort the place the three Cathay Pacific cargo pilots who examined optimistic for coronavirus stayed (they ended up getting fired).

Reserving the Hyatt Regency Mainz

We determined to ebook a money fee for our two night time keep on the Hyatt Regency Mainz. Ford booked our keep by way of Hyatt Privé, and the speed was 159 EUR per night time. Along with receiving my normal World of Hyatt Globalist advantages, reserving by way of Hyatt Privé supplied the next perks (admittedly a few of these overlap with Globalist advantages):

  • Day by day full breakfast for 2 within the resort’s restaurant
  • A $100 property credit score per room per keep
  • A one class room improve confirmed inside 24 hours of reserving (room-to-room or suite-to-suite) — based mostly on availability on the time of reserving
  • Early check-in (as early as 9AM) and late check-out (as late as 4PM), topic to availability
  • A welcome reward and letter

For context, the Hyatt Regency Mainz is a Class 3 World of Hyatt property, which means {that a} free night time right here prices 12,000 World of Hyatt factors. I worth World of Hyatt factors at 1.5 cents every, so redeeming factors right here could be the equal of paying ~$180 per night time. On this case it appeared like paying money was the higher choice, each given the $100 credit score that will get us, and in addition since it might get me nearer to lifetime standing with World of Hyatt.

Hyatt Regency Mainz arrival, check-in, and foyer

We arrived on the Hyatt Regency Mainz within the night with a rental automobile, and the expertise wasn’t precisely seamless. I attempted to tug into the parking storage, however the gate wouldn’t open and provides me a ticket. So we then pulled as much as the entrance of the resort, however I assume as a result of coronavirus the resort doesn’t have any employees outdoors. Not solely that, however the driveway had a barrier, so Ford needed to leap out of the automobile to go inside to the entrance desk and ask the place we might park.

Hyatt Regency Mainz exterior

They knowledgeable us that the storage was full, however that we might park in one other close by storage. That’s not precisely preferrred. Getting from that storage to the resort with baggage was an journey. As soon as we have been truly parked and within the foyer, the check-in expertise was skilled. The entrance desk employees listed here are pleasant, no less than after they’re on the desk (which I’ll get into under).

The Hyatt Regency Mainz doesn’t have any normal suites, in order a Globalist member you shouldn’t anticipate a collection improve, not on a complimentary foundation, and never with a collection improve award. The very best you’ll do here’s a membership deluxe room with a view of the Rhine River. Nevertheless, in the mean time the Regency Membership is closed, so you’ll be able to simply have breakfast within the restaurant, after which there’s a complimentary completely satisfied hour on the bar.

The foyer itself has numerous pure mild, which is cool in idea, besides the Frankfurt space typically will get such little daylight that it’s nearly miserable to see how a lot pure mild you’re not getting. 😉

Hyatt Regency Mainz foyer
Hyatt Regency Mainz foyer

The elevators are on the far finish of the foyer, reverse the doorway and check-in desks.

Hyatt Regency Mainz foyer

Hyatt Regency Mainz deluxe king river view room

We have been assigned room 617, situated on the resort’s high ground. Upon exiting the elevator we turned proper, after which our room was down the corridor and on the left. The hallways on the resort are fairly good and modern-feeling, far more so than the rooms.

Hyatt Regency Mainz hallway

Our deluxe room was a great dimension. There was an entryway with a mirror to the left, the toilet to the best, and the remainder of the room straight forward. I keep in mind the resort feeling pretty luxurious once I stayed 11 years in the past, although this time round it felt a bit previous its prime.

Hyatt Regency Mainz deluxe king room entryway
Hyatt Regency Mainz deluxe king room entryway

The room had a fairly comfy king dimension mattress, a chair with an ottoman by the window, a desk with a chair, and a console with a TV on it. Personally I discover the colour decisions within the rooms to be slightly unusual, specifically the matching teal tile and desk.

Hyatt Regency Mainz deluxe king room
Hyatt Regency Mainz deluxe king room
Hyatt Regency Mainz deluxe king room
Hyatt Regency Mainz deluxe king room desk

Our welcome amenity consisted of a tiny jar of jam. I get instances are powerful for resorts, however severely? There wasn’t even any details about what sort of jam it was, or what made it particular. It nearly felt like they place the leftovers from the breakfast buffet in rooms and name it a welcome amenity.

Hyatt Regency Mainz welcome amenity

There have been additionally two bottles of water.

Hyatt Regency Mainz deluxe king room bottled water

The toilet was again in the direction of the doorway, and featured a sink, rest room, and a bathe & tub compound.

Hyatt Regency Mainz deluxe king room lavatory

Personally I’m not a fan of bathe setups the place a glass defend solely covers half of the area, because it makes it laborious to maintain the bathe space scorching, and it additionally makes it laborious to maintain all of the water within the bathe space.

Hyatt Regency Mainz deluxe king room lavatory

My a lot larger frustration with the bathe setup was the dearth of means to regulate the temperature of the water. After adjusting the temperature knob, it took in all probability round 30 seconds earlier than the temperature truly modified. Not solely that, however there was a tiny vary the place the water wasn’t both freezing chilly or scolding scorching. We introduced this to the eye of the resort employees, they usually stated that’s simply how the system works.

Toiletries have been from Pharmacopia, and have been pretty good.

Hyatt Regency Mainz toiletries

One other annoyance in regards to the room — there’s a really brilliant mild alongside the ground close to the toilet, which I believe is meant to be an evening mild. However so far as I do know there’s no method to flip it off (once more, this was confirmed by the resort employees, although perhaps they have been confused about what I used to be speaking about).

Talking of lighting, whereas the room had a brilliant night time mild, lighting was in any other case manner too restricted, and it was laborious to get the room mild when it was darkish outdoors.

Hyatt Regency Mainz deluxe king room night time mild

On the plus aspect, the room did have a stunning view of the Rhine River.

Hyatt Regency Mainz deluxe king room view

Hyatt Regency Mainz breakfast (cease serving me pork!)

Bellpepper is the Hyatt Regency’s principal restaurant, and it’s the place breakfast is served day by day from 7AM till 10AM (11AM on weekends).

Breakfast consisted of a buffet. For single serve objects the buffet was self service, whereas for different objects there have been employees to serve you. On high of that, you can order egg dishes with the waitstaff.

I didn’t even trouble photographing the buffet as a result of it was such a madhouse, and ridiculously crowded. Company have been instructed to simply seat themselves. Once we sat down the primary day, it took almost 20 minutes earlier than somebody got here to our desk to supply us espresso. There was no “good day,” however slightly only a query of “espresso or eggs?” The second day wasn’t any higher. Oddly nobody ever requested us for our room quantity or to signal something, they have been that overwhelmed.

I ordered a veggie omelet (and to be clear, nothing was misplaced in translation right here, as I ordered in German (“Ich hätte gerne ein Gemüseomelett”). When it lastly arrived fairly some time later and I lower into it, I noticed that it had ham. Whereas I’m not a vegetarian anymore, I don’t eat pork, as a result of I like pigs and suppose they’re clever and emotional animals.

Hyatt Regency Mainz omelet at breakfast

The following morning I as soon as once more ordered a veggie omelet, however figured I’d be extra particular. I ordered a vegetable omelet, and particularly stated I didn’t need any ham or bacon. This time round I used to be introduced an omelet with bacon.

After I observed this, I defined to the server how I had ordered vegetable omelets two days in a row, and each days they got here with meat. He “simply stated “I’m sorry” (in German) and walked away.

Hyatt Regency Mainz Bellpepper Restaurant lunch

Since we had a resort credit score to spend, we had lunch sooner or later at Bellpepper Restaurant. Not like at breakfast, the restaurant was good and quiet at lunch, the service was skilled, and the meals was good.

Hyatt Regency Mainz Bellpepper Restaurant seating

I had the potato gnocchi, whereas Ford had a burger with candy potato fries. For dessert we couldn’t assist however have a standard Eiskaffee.

Hyatt Regency Mainz Bellpepper Restaurant lunch
Hyatt Regency Mainz Bellpepper Restaurant lunch
Hyatt Regency Mainz Bellpepper Restaurant lunch

Hyatt Regency Mainz M Longe & Bar completely satisfied hour

As a result of the Regency Membership was closed, we have been as a substitute invited to take pleasure in a cheerful hour on the M Lounge & Bar between 6PM and eight:30PM. Whereas the bar is open to all company, you simply needed to let the employees know you have been a membership visitor, and you then’d obtain free meals & drinks.

Hyatt Regency Mainz bar
Hyatt Regency Mainz bar
Hyatt Regency Mainz bar
Hyatt Regency Mainz bar

Reasonably than the standard membership lounge buffet, there was a chalkboard with a restricted number of drinks, in addition to an outline of the meals choices.

Hyatt Regency Mainz Regency Membership completely satisfied hour

We simply had a few glasses of white wine (Grauburgunder), after which snacks have been served on a tiered tray.

Hyatt Regency Mainz Regency Membership completely satisfied hour
Hyatt Regency Mainz Regency Membership completely satisfied hour

Probably the most memorable a part of this expertise was the group sitting inside earshot of us. A serious Chicago-based airline places up their pilots right here, and I couldn’t consider what three pilots seated a desk over from us have been speaking about. One of many pilots in contrast coronavirus restrictions to the Holocaust, stated that he appears like he’s residing in George Orwell’s 1984, and stated that if he obtained coronavirus he’d simply use Ivermectin. The 2 different guys simply went together with what he stated, and appeared to principally agree.

I ponder if the man obtained vaccinated within the meantime, or if he’s about to go on unpaid depart…

Hyatt Regency Mainz Membership Olympus gymnasium

Throughout our keep we used the gymnasium, situated on the basement stage within the Membership Olympus Spa. You needed to make appointments for this upfront, since just one “get together” might use every part of the gymnasium at a time.

Hyatt Regency Mainz Membership Olympus

The gymnasium itself was fairly good, with a stable mixture of cardio and weights.

Hyatt Regency Mainz Membership Olympus gymnasium
Hyatt Regency Mainz Membership Olympus gymnasium
Hyatt Regency Mainz Membership Olympus gymnasium

Hyatt Regency Mainz service

The entrance desk employees and Membership Olympus employees have been pleasant, however aside from that we didn’t have nice service experiences.

Service at breakfast was a catastrophe, as I defined above. Past that, a few hours after we checked in, we would have liked toothpaste (we realized we didn’t have any anymore). That shouldn’t be an enormous ask at an honest resort.

Nobody answered the cellphone once I known as the operator, so I went to the entrance desk to ask for it. Somebody was clearly filling in for the entrance desk particular person, and stated there was nobody round who might get me toothpaste. After I requested if I ought to come again later or if there was one other answer, the reply was merely “no” (or extra precisely, “nein”).

After which there have been normal challenges with issues being practical on the resort. The resort has three elevators (if I recall accurately), however for a part of a day just one elevator was working. There have been indicators that solely two individuals might use an elevator, so the elevator was roughly unusable for some time period.

Hyatt Regency Mainz location

I believe some context on the situation of Mainz is necessary. Mainz and Frankfurt are roughly the identical distance from Frankfurt Airport, no matter whether or not you’re touring by automobile or prepare. So except for those that have a particular cause to go to Mainz, it’s additionally typically a spot individuals will keep as a substitute for Frankfurt, whether or not they have a protracted layover or are simply exploring the area.

Mainz is a cute sufficient city proper on the Rhine River, so the views could be good. Nevertheless, personally I’ve a powerful choice for Frankfurt over Mainz, when it comes to the number of issues to do, the eating choices, and extra. So my normal choice for Frankfurt over Mainz can be one of many principal causes I in all probability wouldn’t return to this resort.

Backside line

I used to be trying ahead to returning to the Hyatt Regency Mainz after greater than a decade, however don’t have any need to return. I get that coronavirus has been powerful on resorts, and plenty of providers have been diminished. Nevertheless, there have been sufficient little issues that didn’t go proper that will forestall me from returning. It’s one factor if I had a particular cause I wanted to be in Mainz, however personally I’ll follow Frankfurt on future journeys.

When you’ve stayed on the Hyatt Regency or visited Mainz, what was your expertise like?

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