Assessment: KLM Enterprise Class Boeing 787-10

To kick off our journey to Europe, we flew KLM enterprise class from Chicago to Amsterdam. Whereas I’ve flown KLM’s enterprise class a number of occasions earlier than (together with on the A330 and the 787-9), I used to be enthusiastic about this flight as a result of it was operated by a Boeing 787-10. Not solely does this airplane have a distinct enterprise class seat than KLM’s different 787s, however it might additionally solely be the second time I flew on the 787-10 (with the opposite flight being on United).

How I redeemed miles for KLM enterprise class

Our first vacation spot in Europe was Stockholm, and I discovered nice award availability through the Air France-KLM Flying Blue program. Particularly, I booked the next for a per particular person value of 60,500 Flying Blue miles plus $240 in taxes and service imposed surcharges:

06/30 KL612 Chicago to Amsterdam departing 4:15PM arriving 6:55AM (+1 day)
07/01 KL1109 Amsterdam to Stockholm departing 10:40AM arriving 12:40PM

I proceed to get tons of worth out of the Flying Blue program. Members have entry to extra Air France & KLM award area than by different packages, award charges are cheap, and Flying Blue miles are simple to return by.

Flying Blue is companions with all main transferable factors currencies, together with American Categorical Membership Rewards, Capital One, Chase Final Rewards, Citi ThankYou, and so forth.

Air France-KLM Lounge Chicago (ORD)

We had related the identical day from Tampa to Chicago on United, so we had deliberate a really lengthy layover, particularly as we have been getting coronavirus assessments on the airport. At round 1PM we headed over to Terminal 5, the place KLM departs from.

The check-in course of was environment friendly, and safety solely took a couple of minutes. As soon as airside, we headed in the direction of the Air France-KLM Lounge. We ended up spending about 5 minutes in there, earlier than deciding we have been higher off simply sitting within the gate space.

Air France-KLM Lounge Chicago (ORD) exterior

This lounge has zero pure gentle — despite the fact that it has home windows that span all the size of the lounge, they appear to face a wall or one thing, because it was completely darkish exterior the home windows, despite the fact that it was gentle exterior.

Air France-KLM Lounge Chicago (ORD) seating

The lounge was crowded, and the meals & drink choice was minimal. The lounge didn’t even have bogs.

Air France-KLM Lounge Chicago (ORD) meals & drinks
Air France-KLM Lounge Chicago (ORD) meals
Air France-KLM Lounge Chicago (ORD) meals
Air France-KLM Lounge Chicago (ORD) drinks

We determined we have been higher off simply sitting within the gate space. Within the meantime I imagine the lounge has now closed (possibly even completely?). Good riddance, so far as I’m involved. Air France-KLM does an exceptional job when it places effort into lounges, however among the lounges in North America which can be additionally open to Precedence Go members are simply plain miserable.

Boarding for our 4:15PM flight was scheduled to start out at 3:30PM at gate M13, and that’s additionally precisely when it began. First those that wanted further time (together with households) have been invited to board, which appeared to be about half of the airplane. After that enterprise class was invited to board.

KLM Boeing 787-10 exterior

KLM Boeing 787-10 enterprise class cabin & seats

We boarded by the second set of doorways, the place we have been greeted by the purser and pointed left into the enterprise class cabin. The Boeing 787-10 has a large enterprise class cabin that takes up all the area between the primary and second set of doorways (which is giant on the stretched variant of the 787).

KLM’s Boeing 787-10s characteristic a complete of 38 enterprise class seats, unfold throughout 10 rows in a 1-2-1 configuration (there’s yet another row of seats alongside the home windows vs. within the middle part).

KLM Boeing 787-10 enterprise class cabin

Curiously KLM selected an all new enterprise class seat on these planes. Whereas KLM’s Boeing 787-9s have Safran Cirrus seats (much like what you’ll discover on Air France, Cathay Pacific, EVA Air, Finnair, and so forth.), KLM’s Boeing 787-10s have JAMCO Enterprise seats, which not many airways have. I believed the variations have been very delicate, and I can’t say for positive which seat kind I desire.

KLM Boeing 787-10 enterprise class seats

I appreciated how the seats had partitions, giving passengers a little bit of privateness from the aisle. For these seated subsequent to strangers within the middle part, there was additionally a privateness partition that could possibly be pulled ahead.

KLM Boeing 787-10 enterprise class seats

I had assigned myself seat 10A (the seat on the left aspect within the final row), and I assigned Ford the seat proper in entrance of me, 9A.

KLM Boeing 787-10 enterprise class seats
KLM Boeing 787-10 enterprise class seats

On the left aspect of the seat was an uncovered storage space, which additionally contained the leisure controller, a studying gentle, and an influence outlet (together with a common and USB outlet).

KLM enterprise class seat storage Boeing 787-10

The tray desk could possibly be prolonged out from the aspect of the seat. When saved it flipped over in half, after which you possibly can make it larger when prolonged. The tray desk was nonetheless moist after I opened it, so we’ll hope that it was simply sanitized completely. 😉

KLM enterprise class seat tray desk Boeing 787-10

There was a cute little leather-based pocket beneath the realm the place the tray desk prolonged, the place you possibly can retailer a cellular phone, studying glasses, and so forth.

KLM enterprise class seat storage Boeing 787-10

For this configuration, the 18.5″ private tv is in a set place on the seat in entrance. The TV was excessive definition, and could possibly be managed both with the leisure controller, or through the touchscreen. There was a small shelf beneath the TV, and one other USB outlet there.

KLM enterprise class seats Boeing 787-10

Alongside the aspect of the seat have been the straightforward to make use of seat controls.

KLM enterprise class seat controls Boeing 787-10

One problem with reverse herringbone seats will be that the footwell can really feel tight when sleeping. This configuration had a very good dimension footwell, and most of the people shouldn’t have any points getting comfy, no matter whether or not they desire sleeping on their again or aspect.

KLM enterprise class seat footwell Boeing 787-10

Alongside the aisle-side of the seat was an armrest, which could possibly be raised (for help) or lowered (for a wider sleeping floor).

KLM enterprise class seat armrest Boeing 787-10

As is commonplace on the Boeing 787, the window shades have been dimmable on the push of a button.

KLM Boeing 787-10 window shade dimmer

Whereas I do like sitting within the final row, row 10 isn’t supreme when you’re desirous to look out of the window, as there’s solely a single window, which can also be partially obstructed.

KLM Boeing 787-10 window shades

My one frustration with the seats was the dearth of particular person air nozzles, however that’s sadly commonplace on European airways.

This flight was additionally noteworthy for being the primary principally full transatlantic flight I had taken because the begin of the pandemic. The again of the airplane was principally full, and in enterprise class 33 of the 38 seats have been taken.

KLM enterprise class cabin Boeing 787-10

KLM enterprise class facilities

Ready at each seat on boarding have been a pillow and blanket. KLM’s bedding is first rate, however not wonderful. There’s a full dimension pillow that has good padding, although it’s additionally a bit tough. The blanket can also be okay, although there’s a lot better enterprise class bedding on the market.

KLM enterprise class pillow & blanket

Additionally ready at each seat have been a pair of headphones, which have been pretty good high quality.

KLM enterprise class headphones

There have been additionally amenity kits at every seat, which featured a dental package, eyeshades, socks, earplugs, a pen, lip balm, hand sanitizer, and a face moisturizer. I appreciated the colourful bag the facilities got here in.

KLM enterprise class amenity package

Menus have been additionally at every seat, together with an antibacterial towel.

KLM enterprise class menu

Then there have been pre-departure drinks — I chosen a glass of champagne, although I’m all the time amused by KLM’s choice, together with full cans of beer.

KLM enterprise class pre-departure champagne

A fairly departure from Chicago

Shortly earlier than departure the captain introduced our flight time of 7hr15min to Amsterdam. The principle cabin door closed at 4:25PM, and at 4:30PM we started our pushback. We had a roughly 15 minute taxi to our departure runway, the place we took off at 4:45PM.

Taxiing at Chicago O’Hare Airport

We had a reasonably steep climb out of Chicago, and the views have been nice. That’s very true when sitting in row 10, given the wonderful engine and wing views.

View after takeoff from Chicago
View after takeoff from Chicago

KLM enterprise class dinner service

The seatbelt signal stayed on for about half-hour after takeoff, so it took some time for the dinner to get began. At that time orders have been taken for important programs, and shortly thereafter the meals & drink service started.

KLM enterprise class cabin throughout dinner service

The dinner menu learn as follows:

KLM enterprise class menu
KLM enterprise class dinner menu

The drinks listing learn as follows:

KLM enterprise class alcoholic drinks listing
KLM enterprise class alcoholic drinks listing
KLM enterprise class non-alcoholic drinks listing
KLM enterprise class particular cocktail

First a cart was rolled down the aisle with drinks. I ordered one other glass of champagne (Nicolas Feuillatte Brut Reserve was on supply, which is completely good) and a glowing water. That was served with some packaged blended nuts. Previously the pre-dinner snacks have been served in ramekins, however that has been suspended as a consequence of coronavirus.

KLM enterprise class dinner — drinks & nuts

Ford ordered a negroni, which was described because the anniversary cocktail.

KLM enterprise class dinner — drinks & nuts

Starters have been served off a cart round 20 minutes after the preliminary drink service. This included an appetizer of seared tuna with a wakame and edamame salad, pickled ginger, and wasabi mayonnaise. Then there was additionally a aspect salad with tomato and feta cheese, served with a lemon dressing. There was a bread roll that was served in a package deal — it hadn’t been heated, and was exhausting as a rock.

Usually I really like KLM’s cute little service touches — for instance, the clog-themed salt & pepper shaker, the enjoyable tray liner, and the distinctive china.

KLM enterprise class dinner — appetizer & salad

About 20 minutes later important programs have been served. These have been served with aluminum foil on prime, as we’ve seen many airways do these days.

KLM enterprise class dinner — important course

For the primary course I ordered the rooster breast in morel sauce with pink pores and skin potatoes, endive, and Swiss chard. The dish tasted pretty good. Presentation wasn’t nice, however I suppose that’s to be anticipated after they hold a canopy over the meal till it’s served.

KLM enterprise class dinner — important course

Ford had the gradual cooked beef in mustard sauce with snow peas, grilled patty pan squash, and garlic potato mash, which he loved.

KLM enterprise class dinner — important course

As soon as important programs have been cleared, a dessert trolley was rolled down the aisle. There was the selection of dessert or cheese, and I chosen the previous, which consisted of chocolate and fruit petit fours and a macaron. I had a glass of dessert wine to go together with it.

KLM enterprise class dinner — dessert

On the conclusion of the meal some packaged goodies have been handed out, which have been imagined to appear like KLM’s well-known Dutch Homes.

KLM enterprise class dinner — chocolate

The meal service wrapped up round 2hr15min after takeoff, with about 5 hours remaining to Amsterdam. I’d say the meal was pretty first rate, particularly when you think about how different airways have reduce service as a consequence of coronavirus. Nevertheless, I’ve had higher meals in enterprise class as properly.

After the meal, a small snack basket was arrange within the galley, for anybody who was hungry.

KLM enterprise class snack basket

KLM enterprise class leisure & Wi-Fi

KLM’s Boeing 787-10s have glorious leisure techniques. Not solely is the 18.5″ display excessive definition and responsive, however the collection of films and TV reveals is superb as properly.

KLM enterprise class leisure choice

I didn’t find yourself watching a lot, although, however relatively simply loved maintaining a tally of the transferring map for more often than not that I used to be awake.

KLM transferring map
KLM transferring map

I did use KLM’s Wi-Fi, which was vastly improved in comparison with the final time I flew KLM. There have been three Wi-Fi passes obtainable, together with:

  • A one hour messaging choice (free)
  • A one hour internet browsing choice (8 EUR)
  • A full flight browsing choice (18 EUR)
KLM Wi-Fi pricing Boeing 787

What’s so nice is that there are not any knowledge limits. Again within the day KLM would have limits on Wi-Fi knowledge, however that’s not the case. Admittedly this wasn’t as necessary on an in a single day flight as on a daytime flight, however on a daytime transatlantic flight I’d contemplate decently priced Wi-Fi with no knowledge caps to be top-of-the-line options there may be.

KLM Wi-Fi pricing Boeing 787

Wi-Fi speeds have been quick, so I used to be impressed by that as properly.

KLM enterprise class toilets

KLM’s Boeing 787-10s have three toilets in enterprise class — there’s one on the entrance of the airplane, after which two behind the cabin. Whereas the toilets weren’t notably giant, I really like how they’ve wallpaper with Dutch Homes on them — how cute!

KLM enterprise class bathroom Boeing 787-10
KLM enterprise class bathroom Boeing 787-10

KLM enterprise class mattress & sleep high quality

I fell asleep shortly after dinner, just below 5 hours from Amsterdam. I slept extraordinarily properly, and specifically appreciated that I didn’t in any respect really feel constrained by the footwell. I’m a aspect sleeper, and had no drawback bending my knees a bit and getting comfy.

I obtained roughly three hours of stable sleep, and awakened just below 1hr45min from our arrival in Amsterdam.

KLM transferring map
KLM transferring map

KLM enterprise class breakfast service

About 90 minutes earlier than arrival the temper lighting was turned on, so that individuals may begin to get up for the breakfast service.

KLM enterprise class cabin throughout breakfast service

The breakfast menu learn as follows:

KLM enterprise class breakfast menu

Whereas I wasn’t hungry (dinner wrapped up simply over three hours earlier), I figured I needed to take one for the staff and pattern breakfast. 😉 The breakfast was glorious for a brief transatlantic flight.

It included coconut chia oatmeal with blended berries, a roll with gouda, turkey ham, cucumber, and jam, and a scorching baked egg dish with turkey bacon and cheese, served with tomato concasse. I ordered a cup of espresso to go together with it.

KLM enterprise class breakfast

The espresso, oatmeal, and egg dish, have been glorious. The room temperature, exhausting bread roll (the identical one served with dinner) with Smucker’s jam, wasn’t.

KLM’s Dutch Homes & touchdown

Shortly earlier than we began our descent, the crew handed by the cabin with KLM’s well-known Dutch Homes. Every enterprise class passenger can decide one, and there’s an interesting backstory to those.

KLM Dutch Homes for enterprise class passengers

At round 6:20AM we started our descent in the direction of Amsterdam, and 10 minutes after that the seatbelt signal turned on. We landed in (dreary) Amsterdam at 6:55AM.

View approaching Amsterdam

From there we had a brief 5 minute taxi to our gate, the place we arrived barely delayed.

Taxiing to gate in Amsterdam

KLM enterprise class service

I’ve discovered KLM to have relatively blended service, with some flight attendants being improbable and hospitable, and a few being detached and a bit boastful. This crew was moderately good, although not among the many finest I’ve had on KLM.

The flight attendant working my part was fairly pleasant and enthusiastic. The purser, alternatively, had a little bit of an angle with another passengers (although I didn’t work together along with her instantly).

Backside line

We had a reasonably good KLM enterprise class flight from Chicago to Amsterdam. As an avgeek and airline product geek, I used to be excited to fly the 787-10 for a second time, and likewise to expertise a sort of reverse herringbone seat I had by no means flown earlier than.

Was this essentially the most wonderful enterprise class flight ever? No, it wasn’t. The crew wasn’t that distinctive, the bedding could possibly be a bit higher, and the meals wasn’t wonderful.

That being stated, I feel perspective is necessary. For a pandemic-era transatlantic enterprise class product on a European airline, I’d say this was fairly nice. There have been glorious reverse herringbone seats, moderately priced Wi-Fi with no knowledge caps, and kind of the complete pre-coronavirus service ranges.

On Lufthansa you received’t discover a single airplane with direct aisle entry from each enterprise class seat. On American, Delta, and United, inflight service continues to be vastly scaled again. On British Airways you’ll discover loads of inconsistency with regards to seats, and I additionally keep away from Heathrow as a transit level every time attainable.

So when you think about all these components, I’d say this was an excellent transatlantic enterprise class expertise.

When you’ve flown KLM enterprise class (particularly on the 787-10), what was your expertise like?

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